FAQ
Frequently Asked Questions
Purehearth Help Center — Orders, Shipping, Materials & Policies
This FAQ section is designed as a complete knowledge base covering product details, logistics, materials, wholesale, returns, and payment systems. It is continuously updated to reflect operational clarity and customer support transparency.
ORDERING & GENERAL INFORMATION
1. What is Purehearth?
Purehearth is a sculptural jewelry brand inspired by natural minerals, geological textures, and modern wabi-sabi aesthetics. Each piece is designed as a wearable artifact combining stone, metal, and organic structure.
2. Are all products handmade?
Many Purehearth products involve handcrafted processes including polishing, assembly, and structural finishing. While some components may be precision-cast, final composition is manually assembled to preserve artistic integrity.
3. Do you restock sold-out items?
Certain collections are limited edition and will not be restocked. Core designs may be reproduced depending on material availability and seasonal production cycles.
MATERIALS & QUALITY
4. What materials are used?
We use natural stones (agate, quartz, jade, moonstone), freshwater pearls, stainless steel, alloy structures, and hand-finished metal textures.
5. Will the jewelry fade or tarnish?
With proper care, most products maintain long-term durability. Metal surfaces may naturally develop patina over time, which is considered part of aesthetic evolution.
6. Are stones natural or synthetic?
Most stones are natural mineral formations. Some polished stones may undergo stabilization processes to enhance durability without altering composition identity.
SHIPPING & DELIVERY
7. How long does shipping take?
Orders typically take 7–21 business days depending on destination, customs processing, and logistics network conditions.
8. Can I track my order?
Yes, every order includes a tracking number that allows real-time logistics updates.
9. Why does processing take time?
Each item undergoes inspection, protective packaging, and quality control to ensure sculptural integrity during international transit.
RETURNS & REFUNDS
10. Can I return my order?
Returns are accepted for damaged or incorrect items within the return window. Items must be unused and in original packaging.
11. Who pays return shipping?
In most cases, return shipping is the responsibility of the customer unless the item is defective or incorrect.
WHOLESALE & BUSINESS
12. Do you offer wholesale?
Yes, Purehearth offers wholesale partnerships for boutiques, concept stores, and curated retail environments.
13. What is MOQ?
Minimum order quantity varies depending on collection type and partner region.
CONTACT
14. How can I contact support?
Email: sales@purehearth.shop